At Okaysou, we respect the privacy of our customers and website visitors. This policy explains how we collect, use, share, and protect personal information. Please read this privacy policy carefully to understand our practices regarding your information.
This policy applies to theokaysou.com and any associated sites, services, applications, and software owned or controlled by Okaysou (collectively referred to as “Services”).
By accessing or using our Services, you agree to the collection, use, disclosure and procedures outlined in this policy. Beyond this policy, your use of our Services is also subject to our Terms of Use.
What Information Do We Collect?
We collect information about you directly from you, from third parties and automatically through your use of our Services.
Information You Provide to Us
The types of personal information we collect directly from you includes:
- Contact details such as your name, email address, phone number and physical address when you create an account, make a purchase, contact customer support or otherwise engage with us.
- Payment information such as your payment card number, security code and billing address when you make a purchase.
- Account information like username, profile photo and preferences when you register for an account with us.
- Communications that you send to us such as questions, suggestions, complaints or compliments.
- Marketing preferences that indicate if you want to receive promotional communications from us.
- Survey responses when you participate in customer satisfaction, market research or other surveys.
- Sweepstakes entries when you choose to enter any contests or promotions we run.
- Other information that you intentionally share with us or that we request in order to provide our Services to you.
Information We Collect from Third Parties
We also receive some personal information about you from third party sources. For example:
- Demographic data or marketing lists from data brokers to help us understand our customers.
- Contact details, order information, and payment history from our business partners when you make a purchase or engage with parts of our Services powered by third parties.
- Social media profile information when you connect with or follow us on social media platforms.
- Device information from mobile analytics providers, internet service providers or other third parties that collect device data.
Information Automatically Collected from Your Use of our Services
We also automatically log information about you, your computer or mobile device when you access our Services. This includes:
- Device data such as your IP address, unique device ID, device type, operating system and browser types.
- Usage data like the pages or content you view, search queries, interactions with buttons or menus, and the dates and times of visits.
- Location data such as your device’s GPS signal, Wi-Fi signal or network location that may indicate your city, state or country. Location services must be enabled for us to collect this data.
- Cookies, beacons and similar technologies that provide analytics services, serve ads, remember your preferences and enable essential site functionality. You can control cookies through your browser settings and other tools.
This information is necessary for providing you access, operating and improving our Services. It allows us to understand how our Services are being used and analyze performance to make improvements.
How Do We Use Your Information?
We use your personal information for the purposes described in this policy or disclosed at the time of collection. For example, we may use your information:
- To provide, operate, optimize and maintain our Services.
- To process and complete purchases, orders, payments and requests you make through our Services.
- To monitor and analyze usage and trends to improve your experience with our Services.
- To personalize the content and advertisements you see based on your interests and usage of our Services.
- To contact you about new Service features, promotional offers or other news about Okaysou. You can control marketing communications in your account settings.
- To target and retarget ads to you on third party websites and applications. You can opt out of interest-based advertising in your browser or device settings.
- To conduct research, surveys, sweepstakes or promotions. Participation is voluntary.
- To enforce compliance with our Terms of Use or applicable law. This may include developing tools and algorithms that help us prevent violations.
- To comply with legal obligations, lawful requests, and legal process such as court orders.
- For other legitimate business operations including analytics, fraud prevention, corporate governance, reporting and customer success.
Where required by law, we will ask for your consent before collecting or using your personal information for a purpose not outlined in this policy. You can revoke consent at any time by contacting us.
How Do We Share Your Information?
We do not sell or rent your personal information. It may be disclosed in these limited circumstances:
Service Providers
We partner with third parties to provide website hosting, payment processing, analytics, marketing, localization services and other functions necessary to operate and improve our Services. We may share information with these service providers to enable them to perform services on our behalf. They are required to safeguard your data and not use it for any other purpose.
Business Transfers
If Okaysou or its assets are acquired by or merged with another company, we will share information with the acquiring company before and after the transaction closes. You will be notified via a prominent notice if such a transaction takes place.
Law Enforcement Compliance
We share information with law enforcement or other authorities when compelled by subpoena, court order or other legal procedure. This includes sharing information if we believe it is necessary to prevent harm to someone.
Aggregate or De-Identified Information
We may share aggregate statistics about users and traffic patterns, or de-identified information that cannot reasonably be linked back to you. However this will not contain personally identifying information.
With Your Permission
We may share your personal information with third parties when we have your consent to do so. This could include sharing your location with map providers based on your permission settings.
Legal Basis for Processing Personal Data
Our legal basis for collecting and using your personal information depends on the laws in the country where you reside. This is typically one of the following:
- Your consent
- Performance of a contract with you
- Compliance with our legal obligations
- Legitimate interests in operating our Services and business
If the legal basis is consent or legitimate interests, you have the right to object at any time on legitimate grounds relating to your particular situation. We will abide by your request unless we have a compelling reason not to.
How Do We Store and Protect Your Information?
We aim to retain personal information only for as long as needed for the stated purpose, to resolve disputes and enforce our agreements.
Data Storage
We store data on servers located in secure data centers around the world. Facilities have access control, video surveillance, intrusion detection and other information security controls.
Data Encryption
We encrypt data in transit using technologies like SSL/TLS when you use our Services. Certain sensitive data like payment card information may also be encrypted when stored.
Access Control
Only authorized personnel with a legitimate business need are permitted to access personal information. Access is only for performing job responsibilities like providing support, troubleshooting or detecting security incidents.
Data Minimization
We only collect the minimum amount of personal data needed for the stated purpose. When no longer needed, personal information is deleted, de-identified or aggregated.
While we implement safeguards designed to protect your information, no security controls are 100% effective. We cannot guarantee that your data will remain secure in all situations.
What Privacy Rights Do You Have?
Depending on where you reside, you may be entitled to certain rights over your personal information. These typically include being able to:
- Access your personal data
- Request corrections to any inaccurate or incomplete data
- Object to uses or sharing of data for legitimate business purposes
- Request deletion of your personal data (right to be forgotten)
- Restrict how your data can be used
- Obtain your data in a portable format
- Lodge a complaint with your local data protection authority
We will comply with individual rights requests in accordance with applicable laws. These rights are not absolute and exceptions may apply. If you have any questions about how to exercise your rights based on your location, please contact our support team.
International Data Transfers
When you use our global Services, your data may be stored and processed in any country where we have facilities or service providers. We implement appropriate safeguards to ensure secure transfers regardless of where your data is located.
Children’s Privacy
Our Services are intended for general audiences and not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you believe we may have collected information from a child without permission, please contact us.
Privacy Notice Changes
We may update this policy from time to time as operational needs and privacy regulations change. You are advised to review this policy periodically for any updates. Changes become effective when published on this page.
Continued use of our Services constitutes acceptance of any revised privacy policy. If any major changes impact your personal information usage and sharing choices, we will notify you by email or through other reasonable means.
How to Contact Us
If you have any questions about this privacy policy or how Okaysou handles your personal information, please contact our Data Protection Team at [email protected] or by mail at:
Okaysou Inc.
Attn: Data Protection Team
1504 Roosevelt Street
San Francisco, CA
